About Us
In 1969, Frelon Broome took a risk and established his own business so he could nurture it with the values of integrity, friendly service and pride in a job well done. The Frelon Broome Insurance Agency prospered because of these values. Frelon's son Bob joined the agency in 1973 and as trusted advisors and advocates; they built an insurance agency which stood stronger than the hardships of a shifting economy. Broome Insurance Agency is a firm of proven professionals, and caring, conscientious people; the kind of people you can depend on.
In 1986 the Frelon Broome Agency joined together with two other local family owned agencies, Associated Insurance Agency operated by Clarence and Rick Roberts, and Hickory Insurance Service run by Bob Zorn and his wife. Thus was born Broome Associated Insurance Agency. In 1991, Bethlehem Insurance Agency was merged with Broome Associated Insurance Agency. In 1996, Atlas Insurance Agency, which was established in 1947 by D. Howard Murphy, joined Broome Associated Insurance Agency. In 2004, Morrow Insurance Agency of Hickory, which was established by David Neal, joined Broome Associated Insurance Agency. In the fall of 2004, Fidelity Insurance Service of Hickory, which was established by Charles J. Asp, also merged with Broome Associated Insurance Agency.
Today, Broome Associated Insurance is a full-service independent insurance agency with a staff of 25 specialists. As a locally owned Independent Agent, we do not work for an insurance company, we work for you. The agency now provides security and protection for over 5,000 individuals, families and businesses in the Catawba Valley Region. We have long term relationships with a carefully selected group of financially sound and reputable national and regional insurance companies.
Our primary objectives are:
To be honest and fair in all our dealings,
To be interested in people and their problems, and
To treat the client's needs as if they were our own.
Operating out of two locations for the convenience of our clients, our staff is trained to analyze needs and use computerized local and real time multiple carrier rating that compares numerous competing insurance company rates to offer the best possible value. State of the art technology is also used to improve workflow and customer service. Files are processed on a dual-terminal based Agency Management System. All files are scanned and stored on a segregated Document Manage System. The agency also uses a professional data shredding service and follows procedures to help insure our client's privacy and security. We are large enough to serve you professionally, yet small enough to care. We strive for exceptional customer service.
Our desire is to become your trusted insurance advisor and advocate. Our professional staff analyzes your insurance requirements first from the viewpoint of RISK MANAGEMENT. By risk elimination, risk reduction, risk transfer or risk assumption the cost of your package of insurance may be considerably reduced.
Although we are dedicated to maintaining state of the art technology, we believe our employees are our greatest asset. All staff is required to be licensed by the NC Department of Insurance. The agency finances and encourages professional designation program training and also uses continuing education to hone our technical skills. Management encourages and expects an attitude of willingness to respond to the needs of our insured's in a timely manner.
The Services You Can Expect:
We will perform a complete analysis of your insurance needs.
We will design a responsible protection program for you.
We select the company or companies best suited to your situation.
We present you with a competitively priced proposal.
We will be your advocate and move quickly to get fair, prompt settlement of your claims.
We periodically review the adequacy of your insurance program
We look for ways to reduce your insurance cost.
As a full service agency we can also provide Financial Protection such as individual and/or group life and health insurance, long term care insurance, annuities, retirement plans, as well as personal home, auto and life insurance.